Customer Service Analyst
2.
5 Glasgow, KY Glasgow, KY Full-time Full-time Estimated:
$47.
7K - $60.
4K a year Estimated:
$47.
7K - $60.
4K a year Customer Service Analyst - Glasgow, KY The Customer Service Analyst is key to the daily operations process.
The main responsibility of this role is to support the customers, work hand in hand with the 3PL and assist the Sales Team as well.
This position also, has the opportunity to work across disciplines with Supply Chain, Pricing and Finance.
Other responsibilities include managing customer portals, support customer set up, back-order reports and new launches as it relates to customer services.
To be a liaison with our 3PL to ensure order processing efficiently and accurately.
Primary Duties & Responsibilities Communicate directly with ICS regarding daily releases, EDI errors, pricing discrepancies.
Communicate directly and promptly with the customers regarding PO tracking, product inquiries, invoices, or pack list requests.
Work closely with Sales, Supply, Pricing and Finance Facilitate Shortages and Overage claims between customer & 3PL.
Initiate RGA/Call tag request with ICS for customers appropriately Handle license requests, COA, COC, COI requests Provide customers with weekly back-order updates.
Customer Portals (Medigi, RetialLink, etc) Competencies/Career level Please list all that apply:
Innovation, entrepreneurial attitude, customer orientation, team leadership, adaptability/flexibility, results-oriented, control of budgets/costs, Self-development.
Requirements and personal skills Education:
Languages:
N/A Experience (years/area):
minimum 2 years Specific Knowledge:
N/A Travel:
No Personal skills:
Please list all that apply General management skills, strong interpersonal and people development skills, strong results-orientation, superior leadership skills, ability to anticipate problems and solve them successfully.
Physical Demands This job operates in a remotely in a professional environment.
This role routinely uses standard office equipment such as computers, phones, printers, etc.
Position Type and Expected Hours of Work:
This is a full-time position.
Days and hours of work are Monday through Friday, 9:
00 a.
m.
to 5 p.
m.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee:
Is required to interact with internal and external contacts independently.
Is regularly required to talk or hear either in person or over a dial tone phone, as well as a mobile phone, when applicable.
Is often required to stand, walk, bend, lift, or sit.
Is required to occasionally lift office products and supplies, up to 40 lbs.
Is desk-based and may be sitting for long periods of time.
Must regularly use fingers and hands for fine manipulation:
typing, writing, using hand-held device (iPad, laptop, cell phone, keyboard, printer) Must communicate clearly:
phone calls, emails, in-person conversations.
Must possess ability to make sound decisions, process complex information, manage multiple tasks simultaneously, model behavior for other employees, and other cognitive functions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Glasgow, KY Glasgow, KY Full-time Full-time Estimated:
$47.
7K - $60.
4K a year Estimated:
$47.
7K - $60.
4K a year Customer Service Analyst - Glasgow, KY The Customer Service Analyst is key to the daily operations process.
The main responsibility of this role is to support the customers, work hand in hand with the 3PL and assist the Sales Team as well.
This position also, has the opportunity to work across disciplines with Supply Chain, Pricing and Finance.
Other responsibilities include managing customer portals, support customer set up, back-order reports and new launches as it relates to customer services.
To be a liaison with our 3PL to ensure order processing efficiently and accurately.
Primary Duties & Responsibilities Communicate directly with ICS regarding daily releases, EDI errors, pricing discrepancies.
Communicate directly and promptly with the customers regarding PO tracking, product inquiries, invoices, or pack list requests.
Work closely with Sales, Supply, Pricing and Finance Facilitate Shortages and Overage claims between customer & 3PL.
Initiate RGA/Call tag request with ICS for customers appropriately Handle license requests, COA, COC, COI requests Provide customers with weekly back-order updates.
Customer Portals (Medigi, RetialLink, etc) Competencies/Career level Please list all that apply:
Innovation, entrepreneurial attitude, customer orientation, team leadership, adaptability/flexibility, results-oriented, control of budgets/costs, Self-development.
Requirements and personal skills Education:
Languages:
N/A Experience (years/area):
minimum 2 years Specific Knowledge:
N/A Travel:
No Personal skills:
Please list all that apply General management skills, strong interpersonal and people development skills, strong results-orientation, superior leadership skills, ability to anticipate problems and solve them successfully.
Physical Demands This job operates in a remotely in a professional environment.
This role routinely uses standard office equipment such as computers, phones, printers, etc.
Position Type and Expected Hours of Work:
This is a full-time position.
Days and hours of work are Monday through Friday, 9:
00 a.
m.
to 5 p.
m.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee:
Is required to interact with internal and external contacts independently.
Is regularly required to talk or hear either in person or over a dial tone phone, as well as a mobile phone, when applicable.
Is often required to stand, walk, bend, lift, or sit.
Is required to occasionally lift office products and supplies, up to 40 lbs.
Is desk-based and may be sitting for long periods of time.
Must regularly use fingers and hands for fine manipulation:
typing, writing, using hand-held device (iPad, laptop, cell phone, keyboard, printer) Must communicate clearly:
phone calls, emails, in-person conversations.
Must possess ability to make sound decisions, process complex information, manage multiple tasks simultaneously, model behavior for other employees, and other cognitive functions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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